Legal

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, browser, device), usage data (pages visited, search queries, click paths), and location data (general location based on IP; precise location on mobile with permission).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers and builders you contact through our platform, mortgage brokers and financial service providers, property data providers, credit reporting agencies (with consent), social media platforms, marketing and analytics service providers, government databases (for school zone and demographic information), and your employer or organisation in the course of our dealings with them.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register for an account, complete mortgage calculators, download guides, submit listings, participate in surveys, provide reviews, or attend our events.

3. How We Use Your Information

We use your personal information to deliver our platform services, connect you with property developers, builders, real estate agents and mortgage brokers, respond to enquiries, send property alerts and mortgage rate updates, improve our platforms, and — with your consent — send marketing communications about new developments, listings and educational content.

We may also process information based on legitimate business interests including fraud prevention, enforcing our Terms of Service, protecting our legal rights, complying with legal obligations, and improving business operations.

4. Information Sharing and Disclosure

We share personal information with property developers and builders whose listings you enquire about, real estate agents, property management companies, mortgage brokers and lenders in our network, professional service providers (conveyancers, valuers, removalists), and technology and service providers (Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Google Analytics, Stripe, SMS providers). We may also share with related bodies corporate, professional advisors, business purchasers or successors, and government or regulatory authorities where required by law.

Property Listing Inquiries go directly to the listing agent, developer or builder — HALP does not store or process these enquiries. General Platform Inquiries (Contact Us, Join Us, Advertise With Us, newsletter, account registration) are collected and stored by HALP in our CRM systems.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement appropriate technical and organisational security measures including SSL encryption, encrypted storage, access controls, regular security assessments, staff training, and PCI-DSS compliant payment processing through Stripe.

Retention periods — Account information: retained while active plus 7 years after closure. Inquiry and communication records: up to 7 years. Transaction records: 7 years. Marketing data: until you unsubscribe. Website analytics: typically 26 months.

Data may be stored on secure servers in Australia and with cloud providers who may store data internationally.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies through your browser settings, our cookie consent banner, or third-party opt-out tools. Disabling certain cookies may limit website functionality.

7. Your Privacy Rights

You have the right to access and correct your personal information, opt out of marketing communications, request deletion of your account, and receive a copy of your personal information in a portable format. Contact privacy@halp.com.au.

Complaint process — Contact privacy@halp.com.au. We will acknowledge within 7 days and respond within 30 days. If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au, 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. Contact privacy@halp.com.au if you believe we've collected a child's information.

9. Third-Party Links and Services

Our websites contain links to third-party websites and services. We are not responsible for their privacy practices — review their policies separately.

10. International Data Transfers

Some service providers are located overseas or store data internationally, including the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and the European Union. We take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent, we may send property listings and alerts, newsletters, information about new developments, mortgage updates, educational content and promotional offers. You can opt out at any time via unsubscribe links, account settings, replying "STOP" to SMS, or emailing unsubscribe@halp.com.au — processed within 5 business days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (if you have an account) and displayed prominently on our websites.

13. Contact Us

Privacy Officer — privacy@halp.com.au — 1300 137 406 — 235 Glen Huntly Road, Elsternwick VIC 3185.